Shipping policy

Shipping Policy - Surgical Engineering

Last Updated: November 22, 2023

Welcome to Surgical Engineering! Our shipping policy outlines the details of our shipping practices to ensure a smooth and transparent experience for our valued customers.

1. Processing Time:

Orders are typically processed within 1-2 business days from the time of purchase. Please note that processing times may vary during peak seasons or promotional periods.

2. Shipping Methods:

We offer several shipping methods to cater to your needs. The available options will be presented during the checkout process. Please select the method that best suits your preferences and urgency.

3. Shipping Rates:

Shipping rates are calculated based on the weight of your order and the destination. You can view the shipping costs before completing your purchase during the checkout process.

4. Order Tracking:

Once your order has been shipped, you will receive a confirmation email containing tracking information. This allows you to monitor the progress of your shipment and estimate the delivery date.

5. Estimated Delivery Time:

The estimated delivery time depends on the shipping method chosen and your location. Please note that delivery times may be subject to unforeseen delays, such as weather conditions or customs inspections.

6. International Shipping:

We offer international shipping to selected destinations. International customers are responsible for any customs duties, taxes, or fees imposed by their respective countries.

7. Shipping Restrictions:

Some products may be subject to shipping restrictions based on your location. If you are unsure about the shipping eligibility of a particular product, please contact our customer service team for assistance.

8. Address Accuracy:

It is essential to provide accurate shipping information during the checkout process. Surgical Engineering is not responsible for any delays or issues arising from inaccurate or incomplete address details.

9. Missing or Damaged Items:

In the rare event that your order arrives with missing or damaged items, please contact our customer service team immediately. We will work swiftly to resolve the issue and ensure your satisfaction.

If you have any further questions or require assistance with your shipment, please do not hesitate to contact us at (07) 3869 1919.

This shipping policy is subject to change without notice. It is your responsibility to review this policy periodically.