Refund policy
Return Policy - Surgical Engineering
Last Updated: 2/12/2023
At Surgical Engineering, we are committed to ensuring your satisfaction with our products. If you are not entirely pleased with your purchase, we're here to help. Please review our return policy below:
1. Returns:
You have 30 days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
2. Refunds:
Upon receiving your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
3. Exchanges:
If you need to exchange an item for a different one, contact us within 14 days of receiving your order. Please note that the customer is responsible for any additional shipping costs.
4. Non-Returnable Items:
Several types of goods are exempt from being returned, including:
- Personalised/customized items (eg. Wheelchairs, commodes)
- Sanitary goods (Eg. Custions, backrests)
- Perishable goods
- Downloadable software products
5. Shipping:
To return your product, please Contact Us for shipping instructions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
6. Damaged or Defective Items:
If you receive a damaged or defective item, please Contact Us immediately for assistance. We will work with you to replace the item or issue a refund as quickly as possible.
7. Contact Us:
If you have any questions on how to return your item to us, contact us for assistance.
This return policy is subject to change without notice. It is your responsibility to review this policy periodically. By making a purchase, you agree to the terms outlined in this return policy.