Shipping times vary based on your location and the shipping method chosen during checkout. Typically, orders are processed within 1-2 business days and can take up to 7 days to get to you.

Yes, once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the progress of your shipment.

No, not at this stage.

In the rare event that your order arrives with missing or damaged items, please contact our customer service team immediately. We will work swiftly to resolve the issue and ensure your satisfaction.


Our return policy allows you to return items within 30 days of receiving your order. The item must be unused, in the same condition you received it, and in the original packaging. See our full return policy in the footer of the website or click here

To initiate a return, please Contact Us with your order number and details of the item you wish to return. We will provide you with instructions on how to proceed.

Yes, certain items are non-returnable, including personalized/customized items, sanitary goods, perishable goods, and downloadable software products.

Wheelchair faq's

Absolutely! Our Custom Build service allows you to personalize your wheelchair, including colors, features, and accessories. Create a wheelchair that suits your unique style and needs.

Yes, we offer wheelchair maintenance and repair services. Keep your wheelchair in peak condition with our professional maintenance services.

Yes, our wheelchairs come with a warranty. For details on warranty coverage, please refer to the product documentation or contact our customer service team.